1. INTRODUCTION TO OUR PRIVACY POLICY

Cizara (“us” or “We”) are 100% committed to protecting and respecting your privacy. We only use your data to improve the quality of your experience, provide you with a service or to prevent fraud. We comply with all applicable data protection laws. We look after your data as if it was our own and we make sure that all of our partners do the same. We will never sell your information to anyone. Your information is held for only as long as is absolutely necessary. If you want to be kept up to date on new deliveries or items that are back in stock we’ll let you know. If you don’t then we won’t.

We value the trust our attendees and participants place in us when they give us access to their personal information and are committed to protecting and respecting your privacy. We comply with all applicable data protection and privacy laws. Please read this Privacy Policy (“Policy”) carefully as it sets out important information relating to how we collect, use, and share your personal information and your choices and rights regarding our use of your personal information in connection with your access and use of Cizara.in (“Website”); our social media pages; and any other products and services (collectively, “Services”); and our email communications with you (for example, customer support requests, and surveys) in which you may provide personal data to us.

By using our website www.cizara.in (the “Website”) you are accepting and consenting to the practices set out in this Privacy and Cookies Policy and also agreeing to abide by our Terms and Conditions.

We will have access to information covered by this Policy. The term ‘you’ refers to any natural or legal person who is accessing the Website, its contents,  and using the services offered on or through the Website, or has agreed to become a member of the Website by providing Registration Data (as defined hereinafter) while registering on the Website as Registered User / Guest User. Further, reference to "we", "us", "our" and "Company”, “Website”, and “Platform” shall mean Cizara.in and includes its associates, affiliates and subsidiary (ies).

This Policy, incorporates, and include our Terms of Use, and we strongly advise you to read the Terms of Use along with Policy before continuing to access our website. If you do not agree with this Policy or Terms of Use, please do not access or use this website or our Services.

INFORMATION WE MAY COLLECT FROM YOU

We only collect the information that is provided by you on registration,  along with information we learn from you about your use of our Services, your visits to our Websites, and other websites accessible from them. We only collect data that is necessary and relevant to operate our business, provide you with the service that you have requested, and to update you with the latest news and launches from Cizara 

NOTE: Please note that we do not collect any special categories of personal data about you.

We may collect and process the following data about you:

Information provided by you:

◉ At the time of registration and/or purchase from our Website, you provide personal data such as your first name and last name; mobile number and other contact details; email address; and your delivery and billing address. Upon registration, you may receive communication us in the form of newsletters and updates, which you can opt out of any time.

◉ Even when transact as a guest we collect identifiable information (such as name, email address, billing address, delivery address, pin code, mobile number etc.).During a transaction, we may also collect data about your personal preferences and interests and your opinion on services, products, features on our websites.

◉ You also have the option of filling out surveys/questionnaires/feedback forms/participating in contests or promotions, or contacting us, and we will be storing your preferences and responses in such cases.

Information that we automatically collect when you access our Services:

◉ As you interact with our Website, via desktop, mobile or tablet, we may automatically collect Technical Data such as internet protocol (IP) address, your log files, browser type and version, device ID and type, operating system used by the device, domain server through which you access our service, location information, and any other information collected through cookies, web beacons, and other tracking technologies. We may also collect anonymous website analytics statistics.

◉ We may also collect information about the way you use our website and our Services, including browsing patterns and actions, traffic data, the links you click on our website, and the time spent on each web page.

◉ We may also receive Technical Data about you if you visit other websites employing our cookies.

◉ You agree that we may use all such personal information collected to do internal research on our users and customers to better understand, protect, and serve them.

Information that we receive from third parties:

We store the records of your contact history (if any) with us, via third parties such as Shopify. This is so you receive the best possible customer service.

Kindly, note that we do not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter do we have access to, or store, your complete card account information.

The collection and processing by the Payment Provider of your credit or debit card details and other personal data are governed by its terms and conditions. The Payment Provider provides us with information regarding the credits and debits made to your card in order to enable us to reconcile our accounts.

3. HOW AND WHY WE COLLECT AND USE YOUR INFORMATION

We collect and store information provided by you from time to time to ensure that cater to your interests, with features and products that most likely to meet your need, and:

◉ To improve your user experience on this Website and enable customer support – We use the data collected to personalize, maintain and improve our Services. This includes using the data to create and update your account; process your orders; resolve your queries and provide customer support; to perform internal operations necessary to provide our Services, including to troubleshoot software bugs and operational problems; and with your consent, to send you email alerts or other information regarding new launches and offers that you may be interested in. For such internal record keeping and communication purposes, we may require your personal data.

◉ For legal compliance and requirements, including to carry out our obligations arising from any contracts entered into between you and ourselves (including contracts for the sale and purchase of goods). We may also use the data to prevent potential fraud to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, in accordance with applicable law and to enforce our Terms of Service, we may need to monitor user accounts.

◉ To enable communication between you and us – We may use your personal information to manage our relationship with you; to interact with you regarding our latest products, services, and offers; and events which you are attending, or intend to attend; and to send you company newsletters. In order for us to better conduct our business, we may also request you to join our social media channels, and to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. You can always opt-out of receiving such communication.

◉ Where you give us consent:

- We place cookies and use similar technologies and the information provided to you when those technologies are used; and

- On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.

◉ To ensure network and information security.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your information – not to anyone. There are however instances where we need to share your information with partners or affiliates in order for us to be able to provide you with the service you have requested and to fulfil the purposes mentioned above.

Examples of some of those instances are below:

Where we are required to provide you with a service – For instance, we will share your personal information with our third party delivery partners in order to fulfil your order or we will share certain essential information with agents and Alliance partners which is required by them to confirm the deliveries, send notices and offer services related to the service.

◉ We also use your contact information to send you Password reminder and registration confirmation, special offers, information about a change in our policies or terms of use; and other event based communications such as order information, renewal notices, invites, reminders.

◉ We use your personal information to improve personalized features on our websites to enhance your shopping experience; to contact you for your account / profile related matters or any other reason as may be necessary; and to preserve social history as governed by existing law or policy.

◉ We use the services of our enabling partners such as outside shipping companies, business associates to fulfil orders, and credit / debit card processing companies to process the payment for goods and services ordered from our Website. These entities are governed by their own privacy policies.

◉ Where we have your consent, we share your personal information with third-party email service provider who assists us with delivering our email marketing campaigns to you. Should you wish to stop receiving marketing messages, you can click the ‘Unsubscribe’ link in any email. Once you do this, it might take a few days for all of our systems to update so please bear with us. Should you elect to no longer receive marketing messages we will still contact you for order processing and returns as part of our agreed service.

Social Media is a significant part for our marketing activity. We use social media to advertise our products, to connect with our fans and to drive brand awareness. If you interact with us on social media you are giving us consent to interact with you. You can interact by tagging us in your personal photos, liking our content, following us, or sending us private messages. If you tag us in one of your photos you are giving us consent to share this with our audience on social media - if we choose to do so. If you would like us to remove the image, please let us know by sending an email to “INSERT EMAIL LINK”

5. HOW LONG DO WE KEEP YOUR INFORMATION FOR?

We’ll hold on to your information for as long as you have your Cizara account, or for as long as is needed to be able to provide the services to you, or in the case of any contact you may have with our Customer Care team, for as long as is necessary to provide this necessary support. We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

6. YOUR RIGHTS

Your rights regarding your personal data are as follows. You have the right:

◉ To be informed about how we use and process your data.

◉ To receive access to the personal data which we hold about you.

◉ To opt out and stop receiving marketing messages from us. You can also opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Website.

◉ To correct errors or mistakes.

◉ To have your data legally deleted from our records (and our partners and affiliates) – except where we are legally unable to do so.

◉ To have your data transferred.

You may terminate your account at any time by writing to us at hello@cizara.in from the email ID you have used for creating your account login, and mentioning “Please close my Cizara account” in the subject line. We will disable access to your account within five working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.

If you are concerned about any aspect of our policy, including the way we’ve handled your personal information, you have the right to complain. This can be to us via hello@cizara.in or direct to the helpline +918777544063

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. DATA SECURITY PURPOSES

We apply the requisite technical, administrative and organizational security measures to protect the data we collect against accidental or unlawful destruction and loss, alteration, unauthorized disclosure or access, particularly where the processing involves the transmission of data over a network, and against other unlawful forms of processing.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, if there is a significant change, you will be notified to you by e-mail.

You should ensure that you review this Policy from time to time so you are fully informed of how we use your personal information.

9. COOKIES POLICY

We may collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration and statistical analysis. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. For the same reason, we may obtain information about your general internet usage by using cookies.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer hard drive/ mobile / client provider device. Like many sites and applications, we use "cookies" to collect information. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our Services.

We use the following 4 cookies: Strictly necessary cookies: These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site or make use of e-billing services.

Analytical/performance cookies: These are cookies that allow us to recognise and count the number of visitors to the Site and to see how visitors move around the Site when they are using it. This helps us to improve the way the Site works; for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies: These are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies: These cookies record your visit to the Site, the pages you have visited and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

The cookies our site uses: COOKIE NAME: SESSION This cookie is essential for the Site to operate. It allows us to remember your details during your current visit to the Site.

COOKIE NAME: AUTHAUTOLOGIN: This cookie is a functionality cookie which automatically logs users in if their “session” cookie has expired. This allows you to navigate away from the Site.

GOOGLE ANALYTICS: This is an analytical / performance cookie. The Site uses Google Analytics to help analyse how users use the Site, collecting standard internet log information and visitor behaviour information in an anonymised form from which no user is identifiable. This information is transmitted to Google and processed to compile statistical reports on activity on the Site. These reports allow us to optimise our user experience. Google provides a browser add-on for users who wish to prevent their data from being used by Google Analytics. You can read more about the Google Analytics Opt Out Browser, here.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can accept or decline the cookies. All websites that are customizable require that you accept cookies. However, if you do not accept cookies, you may not be able to use some portions of our Website.

10. COMMUNICATIONS FROM US

We may from time to time send you Service-related announcements when we consider it necessary to do so (such as when we temporarily suspend the App for maintenance, or security, privacy, or administrative-related communications).

We send these to you via SMS/push notifications/email/instant messaging, as we deem fit.

11. CONTACT INFORMATION

We hope that we can satisfy queries you may have about the way we process your data.

If you have any concerns about how we process your data, or would like to update your information, or opt out of direct marketing, you can get in touch with us at hello@cizara.in